TSI Customer Solutions New Email Address

Please note effective Tuesday, May 6th, TSI Customer Solutions will have a new email address. The current email addresses – dpcyservices@tsi.bc.ca, vtcyservices@tsi.bc.ca and operations_support@tsi.bc.ca will no longer be active.

Please direct all customer inquiries to our Customer Solutions team at customersolutions@tsi.bc.ca

Import Demurrage Announcement - April 1 2014

In an effort to continue to incent a strong recovery from the recent truck disruption TSI is adopting the following demurrage policy:

TSI will assess a maximum of 15 days demurrage to any import container, provided:
(a) the container is picked up from our terminal on or before April 4, 2014
(b) demurrage payment settled prior to delivery date

Please be advised full demurrage rates shall apply for import containers picked up on or after April 4, 2014.