Terminal Gate Compliance Cancel Update (TGCI)

Valued Stakeholders,

Effective June 16, 2014, the terminals will be implementing the following updates to the current TGCI program to allow for more efficient gate processing.

Cancellation without penalty for DAY shift appointments must be completed before 12:00 noon one calendar day prior to the actual appointment.
The appointment system will not permit booking of DAY shift appointments after 14:00 one calendar day prior to the appointment. Nor will carriers be able to book on the same day shift.

TSI Customer Solutions New Email Address

Please note effective Tuesday, May 6th, TSI Customer Solutions will have a new email address. The current email addresses – dpcyservices@tsi.bc.ca, vtcyservices@tsi.bc.ca and operations_support@tsi.bc.ca will no longer be active.

Please direct all customer inquiries to our Customer Solutions team at customersolutions@tsi.bc.ca

Import Demurrage Announcement - April 1 2014

In an effort to continue to incent a strong recovery from the recent truck disruption TSI is adopting the following demurrage policy:

TSI will assess a maximum of 15 days demurrage to any import container, provided:
(a) the container is picked up from our terminal on or before April 4, 2014
(b) demurrage payment settled prior to delivery date

Please be advised full demurrage rates shall apply for import containers picked up on or after April 4, 2014.